Information Technology is the study or use of systems (especially computers and telecommunications) for storing, retrieving, and sending information.



    IT Essentials, and Technical Support Services

    These courses are designed to provide an introduction to information technology concepts and careers as well as the impact information technology has on the world, people, and industry and basic web design concepts.  The content includes information technology career research; operating systems and software applications; electronic communications including e-mail and Internet services; basic HTML web commands and design; and emerging technologies and web page design along with learning how to touch type and learn the different business document formats. The students will learn the fundamentals of supporting and troubleshooting computer hardware and software. The topics covered are the basic skills required of any IT professional today and the foundation for the other courses in the IT Academy. Students will be encouraged to study and prepare for Microsoft Office, MTA Windows Fundamentals, Comptia A +, Comptia Network + and Comptia Security + exams upon completion of this course.  

     The goal is for these students to come out of these courses with a better understanding of how technology is used in our world, and how it affects their daily lives.



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    Class Syllabus


    Technical Support Services 9001410/20/30/40


    Semester:                              Fall 2019

    Teacher:                                 Donald Ray

    Room:                                    11-002

    Class Schedule:                      Monday-Friday Morning: 7:40-9:30 Afternoon: 1:15-3:00

    Phone:                                   (352) 671-4765 x 50031                    

    Instructor E-mail:                 Donald.Ray@marion.k12.fl.us

    Course Number:                    9001410/20/30/40


     Course Description


    These are the core courses in MTI’s Tech Support Services Program in the Information Technology Academy. The course is designed to be a complete, step-by-step approach for learning the fundamentals of supporting and troubleshooting computer hardware and software. The topics covered are the basic skills required of any IT professional today and the foundation for the other courses in the IT Academy. Students will be encouraged to study and prepare for Microsoft Office, MTA Windows Fundamentals, Comptia A +, Comptia Network + and Comptia Security + exams upon completion of this course.  





    This course will use a combination of lectures provided by the instructor and IT business partners, demonstrations, and hands-on activities with various operating system software and PC hardware components.  Hands-on activities will involve both individual and team activities. Students will be expected to research as well as other materials provided as handouts or from the internet, participate in class discussions, lab assignments, complete homework assignments, and study for quizzes and tests. Additional materials to study for the Microsoft Office exam will be provided. Students need to plan adequate study time to be successful on the Microsoft Office and MTA exams. Students also will be provided opportunities to troubleshoot and refurbish PC’s.   Students will be evaluated on quizzes, tests, homework completion, and demonstrating various basic skills required by a computer professional.


     Students are highly encouraged to study and sit for the Microsoft Office exams.  The exams will be taken at the MTI Test Center, on our campus. Cost of exam is included in the course.


    Classroom information and announcements will be found at the class website, https://www.marionschools.net/Page/70198. I will be contacting parents not only with points of concern, but at moments of achievement. I will make this effort via phone contact, as well email. For this reason, it is very important that the school, have the most up to date contact information available.


    Students and parents are welcome to contact me with any questions regarding assignments, assessments, or expectations. I can be reached at (352) 671-4765 extension 50031 or Donald.ray@marion.k12.fl.us.


    Class Schedule:  We meet Monday-Friday Morning: 7:35-9:25 Afternoon: 1:15-3:00 in room 11-002.

    Academy classes are 2 (two) fifty-minute periods per day. A semester of class is 9 weeks long. The days go by very quickly, therefore, attendance and completion of work on-time is critical for success.


    Students that require individual assistance or further help with class may contact me via email, phone, or schedule an appointment during my planning period from 11:35 to 12:40 Monday through Friday. Throughout the course I will be assigning websites for follow up work. These sites will be available to you for further assistance, and to help with any information you need regarding the class work.


    In our class, we use a system called GMETRIX to practice, and prepare for industry certifications. This is a free download, and is available to be worked on from home, or anywhere an internet connection is available.




    Specific topic coverage includes:


    • Hardware
    • Operating Systems
    • PC Repair Fundamentals
    • Form Factors and Power Supplies
    • Processors and Chipsets
    • Motherboards
    • Upgrading Memory
    • Hard Drives
    • Installing and Supporting I/O Devices
    • Multimedia Devices and Mass Storage
    • Installing Windows 7/10
    • Maintaining Windows 7/10
    • Supporting Windows 7/10 Users and Their Data
    • Troubleshooting Windows 7/10 Startup
    • USB Startup Drive
    • Supporting Windows XP, Android and Apple
    • PCs on a Network/Internet
    • Mobility and Devices
    • Securing your PC and LAN
    • Notebooks, Tablet PCs, and PDAs
    • Supporting Printers and Scanners
    • The Professional PC Technician
    • Network Setup
    • Network Troubleshooting


    Students will have the opportunity to participate in the following if all requirements are met:

    • Skills USA
    • Mock Job Interviews
    • Internships
    • Workplace skills such as problem solving, teamwork, and technology use.
    • MTA Windows 7 Fundamentals Certification
    • Microsoft Office Suite Certifications
    • Comptia A +, Comptia Network +
    • College Course Credits




    Assignments will be communicated verbally to students during class time. Assignments will then be posted on the class website at https://www.marionschools.net/Page/70198. Questions regarding assignments and expectations should be brought to the attention of the teacher either class or via email Donald.ray@marion.k12.fl.us .


    Homework should be typed using full sentences with double spacing between questions. Use a header with your name, class periods, date and topic. Apply footer with your last name. Staple multiple pages together in the correct order.

    • Real World Problems solved using Team Group Dynamics and Presentations
    • Homework each week
    • Lab Activities – Hands on with the Operating Systems and Hardware
    • Readings and Writing Professionally
    • Internet Research Activities
    • Guest Speakers
    • Competencies Check List (portion of Final Exam)




     Each assignment, lab activity, homework, notebook, workplace skills, professional ethics, class participation and attendance, and quizzes will be assigned a point total. Grades will be based on the percentage weight of each category. Total points for the course will be based on number of assignments, activities, quizzes, etc that are provided throughout the semester.

     It is the responsibility of the student to get their assignments from the Instructor if absent. If a test was missed due to an absence, the student should make arrangements with the Instructor to make up the test outside of regular class time.  Instructor will provide a due date for the missed work. Students will receive full credit for work that is appropriately completed and submitted within one (1) day for each day ofabsence.

     Tardy Policy: Class begins on time. If late for class, you will be marked tardy (lose points) if you arrive within the first 10 minutes. Per school policy, after that time, you must go to attendance to obtain a “tardy pass”. After the third tardy, a phone contact will be made with the parent, and a fourth will result in the student receiving a referral.  Subsequent tardiness will require a parent conference.




    My general philosophy regarding conduct is all about RESPECT. I believe that if we show each other respect, show the classroom equipment RESPECT, and give the proper RESPECT to the information we are learning, then we can all have a very productive year. With that in mind, here are some guidelines to keep in mind for class.

    • Think Safety; Work Safely
    • Be Respectful
    • Be Prompt and Prepared for Class
    • Be an Active Participant
    • Be Productive
    • Be a Problem Solver



    •  3-ring binder notebook or 3 section notebook
    • Pencil or pen, paper
    • USB drive 




    If you have any questions or concerns or if you would like to visit our classroom, schedule a conference, or volunteer to help out, you can contact me at 352-671-4765 extension 50031, or email Donald.ray@marion.k12.fl.us.


    The best times to reach me are during my planning and lunch periods from 11:35 AM to 1:15 PM.


     The skills and information covered in this course are extremely valuable and will assist in preparing you for your Internship opportunities and your future.  I look forward to helping you reach your training and employment goals! The Information Technology field is exciting challenging and ever changing. I’m glad you have chosen to be a problem solver for the future.  Welcome to MTI’s Information Technology Program! Challenge Yourself!


    Class Website https://www.marionschools.net/Page/70198


    School Website: https://www.marionschools.net/mti





    All classes should be working on GMETRIX modules...At this point we are all moving in the direction of the testing modules, and will be actively practicing for the certification...




    This link with allow you to see the powerpoint that we went through this week in class. 


    Chapter 2 PowerPoint...This takes us through the unit we are working on now...Download and peruse as we go through the information in class...This will inform small assignments along the way to a larger assessment.

     Chapter 2 PPT



    Afternoon Returning Students

     Attached is the chapter 7 PDF that needs to be scanned through and ready to discuss. 

    Networking Chapter 7