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PUBLIC SERVICES ASSISTANT – MARY SUE RICH COMMUNITY CENTERLocation : PUBLIC LIBRARY GENERAL
Job Family : ADMINISTRATIVE SUPPORT
Posting Start : 08/23/2022
Posting End : 12/31/9999
MINIMUM SALARY: $18.24
This position involves routine clerical, as well as manual, work following prescribed or standardized methods where some judgment may be exercised. A specific area of responsibility is assigned. The responsibilities may include all circulation or related duties, assisting patrons in using the library and its resources, filing, data entry, and other clerical and library duties.
The following statements describe the principal functions of this job and its scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load. The specific area of assignment may not include all duties listed.
- Maintains access to library materials and preserves the physical appearance and order of collections through shelving and shelf-reading.
- Takes information and registers patrons for library cards; updates borrower records; assists patrons with voter registration.
- Charges and renews items loaned against borrower’s records.
- Receives and discharges items returned. Inspects items for damage, follows through with lost and damaged materials procedures when appropriate. Routes items as received by the library through interlibrary loan and other means.
- Processes reserve requests. Receives deliveries from library courier and processes materials. Prepares materials for courier pick-up. Processes interlibrary loan requests.
- Collects fines and fees; makes change, issues receipts.
- Answers single or multi-line telephone and routes calls to the appropriate location; takes messages.
- Physically empties curbside book return on a regular basis. Transfers various library materials for storage, check-in, mending, etc.
- Searches for reserve, rotation, missing, claims returned, lost, long-overdue items, and other materials as needed.
- Performs clerical duties including data entry and word processing, filing, copying, scanning, faxing, printing, preparing forms, errands using library vehicle, and other light office duties.
- Assists the public with their needs for reader’s guidance, information and reference; assists and instructs patrons on the general use of computers and electronic resources.
- Registers patrons for computer use; troubleshoots library computers, peripheral devices, software and reservation system; diagnoses, documents and reports problems accordingly.
- Maintains library functions and operations in the absence of a direct supervisor.
- Assists in training new workers, and in training and supervising volunteers, community service workers.
- Assists in collecting statistical and other information about library usage.
- Assists in planning, publicizing, and conducting children’s, young adult and adult programming.
- Designs and prepares various display and promotional items, information and directional signs, and other displays.
- Checks in, processes, and distributes periodicals. Maintains back issues of periodicals. As directed, weeds periodicals, including newspapers.
- Sorts and processes mail.
- Prepares library or division computers for opening and closing. Monitors and maintains supplies used for the public and reference desk computers.
- Straightens library division throughout the day.
- Maintains and promotes characteristics of excellent customer service in assigned area.
- Carries out policies, procedures, and established practices of the County’s library system.
- Required to report to work at the appointed hour, as scheduled, and to work the entire assigned schedule.
- Supports the organization’s guiding principles and core values.
- Perform opening and closing duties, including cash register close-out, lock-up procedures and floor duty.
- Performs other duties as assigned.
These areas of assignment provide excellent front-line customer service to members of the general public and other County employees. Personal contact occurs with other employees of the unit, employees of other departments in the County, citizens, and customers of the department. Service is provided in person, by mail, or by phone contact.
Position has limited supervisory responsibility related to volunteers and community service workers.
EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS
Education and Experience
AA/AS degree or at least two years of successful college level course work, with at least two years of face-to-face customer service experience, two years of administrative support experience and two years of computer experience demonstrating broad knowledge and practical experience with current personal computer technology, standard application packages and modern office technologies. One year library-related experience preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the required knowledge, skills, and abilities.
- Ability to read and comprehend simple policy and procedure manuals, instructions, short correspondence, and memos.
- Ability to write routine reports and correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
Problem Solving Abilities
- Ability to apply common sense understanding to carry out detailed instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Can explain records and procedures to others.
- Requires some judgment in selection of procedures, methods, tools, equipment, or materials to accomplish tasks.
Specialized Skills and Abilities
- Ability to work courteously and tactfully with the public and co-workers.
- Ability to establish and maintain effective working relationships with the public and co-workers.
- Ability to direct volunteers and community service workers.
- Demonstrates positive support/service attitude to meet, communicate with, and serve the public effectively.
- Ability to use independent judgment to resolve concerns.
- Ability to understand, follow and issue oral and written instructions.
- Ability to clearly and politely relay instructions and other information to others.
- Ability to work a flexible schedule including, days, evenings, and weekends.
- Ability to function independently of constant, direct supervision. Ability to set priorities and meet multiple deadlines.
- Ability to pay close attention to detail.
- Knowledge of and ability to apply alphabetical, numerical, and library filing systems.
- Proficiency in the use of current personal computer technologies, e.g., Internet use, standard software packages, electronic mail systems, databases, library OPAC.
- Ability to utilize Internet technology to research and retrieve relevant information.
- Ability to learn and use specialized computer software and hardware.
- Ability to learn and apply new methods, procedures, operations, and policies.
- For some assignments: Ability to help coordinate activities for children of various ages, and to interact and communicate on a child’s level.
- Ability to think creatively and implement high quality artwork, displays, program props, printed materials, etc.
- Ability to remain calm in stressful situations.
- Ability to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns. Includes the ability to build a constructive team spirit where team members are committed to the goals and objectives of the team.
Machines and Equipment
This employee will be required to operate various types of general and library equipment associated with a specific assignment. Equipment which may be used includes: a computer, printer, credit card terminal, calculator, TTY, telephone, telephone switchboard, fax machine, copier/scanner, cash register, sensitizer/desensitizer, bar code reader, book truck, hand truck, library vehicle, box cutter, television, video cassette/DVD/CD recorder/player, lcd projector, filmstrip projector, opaque projector, label maker, scissors, tape dispenser, stapler, steps, step stools, and other general office and library equipment.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, use hands to finger, feel, and handle, reach with hands and arms, and climb or balance. The employee is frequently required to stoop, kneel, crouch, or crawl, pull/push 100 pounds or more and lift up to 35 pounds. The employee is occasionally required to detect odors by smell. The noise level for this job is moderate. Special vision requirements are close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee will occasionally be exposed to wet or humid conditions, fumes or airborne particles, outdoor weather conditions, extreme cold and extreme heat. Work environment is customer service oriented and, as such, involves considerable interaction and exposure to the general public, with p2otential for exposure to communicable diseases or inappropriate behavior.
City of Ocala invites applications for the position of: Customer Service Attendant – Mary Sue Rich Center
$31,200.00 - $36,250.00 Annually
OPENING DATE: 08/25/22
CLOSING DATE: Continuous
Receives cash from customers or employees in payment for goods or services by performing the following duties.
EXAMPLES OF DUTIES:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Welcomes visitors and answers incoming telephone calls.
Operates cash register to record price, compile printed list, and display cost of customer purchase, and tax on monitor screen.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Makes change, cashes checks, and issues receipts or tickets to customers. Records amounts received and prepares end-of-day financial reports.
Monitors spectators and participants at recreation programs, events, and activities to ensure orderly conduct.
Sweeps, mops, scrubs floors and restrooms. Refills soap dispensers, toilet paper and paper towels in rest rooms and/or lounge areas or centers on a daily basis. Cleans windows, tables and chairs. Empties trash and garbage containers.
Provides support for department special events before, during, and after the event in the areas and for functions relative to essential job duties and/or otherwise assigned.
High school graduate or Ged preferred or up to six months related experience or training; or equivalent combination of education and experience.
Certificates and Licenses:
Required to possess and maintain a valid Florida Operators Driver's License with an acceptable driving record. First Aid & CPR certification or the ability to obtain certification within six-months of start date.
Food Handler Certification (preferred)
To perform the job successfully, an individual should demonstrate the following competencies:
• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability.
• Cost Consciousness - Develops and implements cost saving measures; Contributes to profits and revenue .Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas.
• Interpersonal - Focuses on solving conflict, not blaming; Listens to others without interrupting.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Accepts feedback from others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Team Work - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Internet software and Active Net point-of-sale or equivalent order processing system.
This job has no supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to wet or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
The noise level in the work environment is usually moderate. Occasional exposure to a loud environment that can be expected at concerts, events, and projects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl.
City of Ocala
110 SE Watula Ave
City Hall, 3rd Floor
Ocala, Florida, 34471
City of Ocala invites applications for the position of: Facility Attendant- Mary Sue Rich Center
$31,200.00 - $36,250.00 Annually
OPENING DATE: 08/04/22
CLOSING DATE: Continuous
GENERAL DESCRIPTION OF POSITION Keeps recreation center, offices, city facilities, or similar areas in clean and orderly condition by performing general custodial duties.
EXAMPLES OF DUTIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Clean/disinfect restrooms, replenish supplies, empty trash, sweep and mop all areas. Clean, scrub, and polish floors. Operate and care for floor scrubbing machines, and other janitorial supplies.
- Vacuum, dust, clean windows/doors, clean walls/woodwork. Spot cleans carpets and furniture upholstery. Operate and care for vacuum cleaners and other janitorial supplies.
- Move furniture/equipment and tables/chairs for various functions/events, as needed.
- Keep janitor's closet and other storage areas in neat and orderly condition. Maintain custodial supplies; stock and inventory materials and supplies.
- Keep building in good working order including minor repairs. Reports issues with lighting, HVAC, or other areas through proper chain-of-command.
- Observe, interact with, and be helpful to center participants.
- Maintain outside areas in vicinity of buildings. Empty trash cans and sweep areas immediately outside doorways.
- Provides support for department special events before, during, and after the event in the areas and for functions relative to essential job duties and/or otherwise assigned.
Perform any other related duties as required or assigned.
EDUCATION AND EXPERIENCE Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training. Or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Florida Operators Driver's License with an acceptable driving record
Mental alertness and adaptability to office and field area work routines
COMMUNICATION SKILLS Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs. CRITICAL THINKING SKILLS Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature. Mental alertness and adaptability to office and field area work routines. SUPERVISION RECEIVED Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations. DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or clientele to a slight degree. MENTAL DEMAND Light mental demand. Operations requiring intermittent directed thinking to carry out predetermined procedure or sequence of operations of limited variability. Operations requiring intermittent attention to control machine or manual motions. ANALYTICAL ABILITY / PROBLEM SOLVING Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of janitorial floor scrubbing machines and related custodial equipment. Regular use of non-complex office machines and equipment (calculators, copy/fax machines, etc.). ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct. PUBLIC CONTACT Occasional contacts with patrons on routine matters. EMPLOYEE CONTACT Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision. SOFTWARE SKILLS REQUIRED Basic: Alphanumeric Data Entry, Payroll Systems (Kronos, or equivalent). PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel; regularly required to stand, walk, reach with hands and arms, talk or hear; and frequently required to stoop, kneel, crouch, or crawl; occasionally required to sit, climb or balance, taste or smell. The employee must occasionally lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds, frequently lift and/or move up to 25 pounds, regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme heat, risk of electrical shock, vibration. The noise level in the work environment is usually moderate; Occasional exposure to a loud environment that can be expected at concerts, events, and projects. ADDITIONAL INFORMATION This position has a varying daily and weekly schedule based on the needs to the facility. On-site morning, evening, overnight, weekend, and non-traditional work hours are required. More ADDITIONAL INFORMATION Last Modified: 2021-02-03 13:46:34This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
FACILITY ATTENDANT- MARY SUE RICH CENTER