Frequently Asked Questions – For Students and Staff

  • What is the Office 365 ProPlus benefit for students/staff?

    Academic institutions that are Microsoft customers and license Office for all faculty/staff are eligible to offer Office 365 to their students/staff at no additional cost.  Students can take advantage of free Office 365 ProPlus by following the download instructions or the mobile QR downloads.

    Why is Microsoft introducing these changes?

    Microsoft is committed to the success of each student and educator. Microsoft believes this offer will help students/staff thrive in their educational endeavors by providing Microsoft’s best productivity solution at no additional licensing cost.

    How do I get free Office 365 ProPlus and who is eligible?

    This process is only for currently enrolled students and staff (employees) of Marion County Public Schools and students that have access to the MCPS Desktop. Please follow the download instructions or the mobile QR downloads.

    Do I get anything else besides Office 365 ProPlus when I use the self-service process?

    In addition to having access to the Office ProPlus client, which has applications like Word, Excel, PowerPoint and OneNote, and which work across your PCs and Macs, you can activate the clients on your iPad, iPhone, and Android Phone, giving you access to edit and review your homework on the go.  You also get 1 TB of storage through OneDrive for Business to ensure you have access to all of your documents whenever you need them.  If you are using a computer that doesn't have Office installed, don’t worry, you can edit or review those assignments in Office Online in any browser.

    What devices can I use Office 365 ProPlus on?

    Office supports PCs and Windows tablets running Windows 7 or higher, and Macs with Mac OS X 10.6 or higher. Office for iPad can be installed on iPads running version 7.0 or higher.

    What happens when I graduate?

    When you graduate, your Office 365 subscription through your institution ends upon graduation. You may enroll into other consumer or commercial offers available. If you have Office 365 Education at your school, you should make sure to transfer all your files from your school OneDrive to your personal OneDrive prior to graduation.

    What happens when I am no longer employed by the School Board of Marion County?

    Any version downloaded through the use of this program should be uninstalled and the staff member will no longer receive updates. Your account will be disabled.

    What does Office 365 ProPlus include?

    Office 365 ProPlus comes with a full version of Office and familiar Office applications like Word, Excel, PowerPoint, Outlook, OneNote and more. Office 365 ProPlus is a user-based service and allows each student/staff to install on up to five PCs, Macs, or tablets (iPad) and access Office mobile applications on iPhone and Android phones. (Office Mobile applications are included with all Windows phones).

    Can students/staff install Office for iPad through this Office 365 ProPlus benefit?

    Yes, this would count towards the limit of installing it on 5 tablets. Just install the applications and sign in with your school network user account.

    Does this replace the Office 365 University product or Office Home & Student?

    No, Office 365 University will continue to be sold to enable students at colleges and universities that do not take advantage of, or qualify for, this free benefit and likewise for the Office 365 Home Premium offer.

    If I recently purchased Office and am now eligible for free Office 365 ProPlus though my school, will I receive any credit and/or compensation?

    No. The Office purchased is a consumer offering and students/staff can continue to take advantage of the purchased offer. 

    If I have already installed Office 365 University on my computer, what will happen if I attempt to install Office 365 ProPlus?

    The office client supports having both an Office 365 personal account (used when you signed up for Office 365 University) and a school account (login provided by your school), students will be able to remain signed in with both. Office install will have both your personal and institution ID associated with it after the installation.

    Who do I contact for technical support?

    If you need assistance, please use the Microsoft Support website: